If we go back five years and compare the world today with the world then, nothing has changed more dramatically than our dependence on technology and all things ‘connected’. We can look at businesses like commerce and travel — where consumers are increasingly moving to online transactions. We can look at banking where users are feeling increasingly comfortable to transact, enquire and request online. And we can also look at how services like maps and messaging are making our world far more productive, efficient and connected. But, to my mind, the most amazing change is happening in the world of media and I speak of media here at a little broader level — the change is quick, dramatic and something that will permanently change the way we consume content.

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